We offer 100% money back guarantee if you are not satisfied in any way with your purchase, though we are pretty sure you will be happy. If for any reason you are not happy, please contact us so that we may provide you a solution as soon as possible.
Returns are accepted under the following conditions:
- The return must be received by Nvious Living within 21 days of purchase.
- The returned item must be in new condition with original packaging.
The customer is responsible for the shipping costs associated with returning the item(s). After receiving the returned item, Nvious Living will credit the customer's account for the original purchase price minus a $5.00 restocking fee. Nvious Living will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to Nvious Living. In a case of a missing package on orders placed in the United States we will offer a refund or send out a new package, this only applies to packages that were never delivered to you. If your package was delivered but you did not receive it, it is your responsibility to contact the post office and resolve the issue. It is your responsibility to contact the post office and file a claim for the missing package.
We are here to help! If at any time you are having trouble with your return, please send an email to firstname.lastname@example.org.